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Questions before you buy, or help with an existing plan. Not sure which coaching option fits? Ask — your journey starts with a conversation.
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Common questions
- How long until I get my plan?
- Your intake questionnaire comes first — it takes about ten minutes and nothing can be written without it. Once it is in, your plan is written for you and emailed within seven days, usually sooner.
- How is it delivered?
- Everything is digital. Your plan is written by hand for you and emailed as a PDF. Nothing is posted.
- Do I need a gym?
- No. Your available equipment is one of the things the intake asks about, and the plan is built around what you actually have — whether that is a full gym, a home setup or very little.
- Is coaching a subscription?
- Coaching is billed monthly or quarterly, and it renews until you cancel. One-off workout and diet plans are a single payment with nothing recurring.
- Can I get a refund?
- Digital plans and coaching have different positions, and coaching is refunded pro-rata. The refund policy sets out both in full. Read the refund policy.
- What can I pay with?
- Visa, Mastercard, Payflex and EFT. Card details are entered on the payment provider's own secure page — they never touch this site.